Privacy Policy

Privacy Policy

Effective Date: February,1rst 2025

Edge Leadership Solutions ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients and visitors. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable laws and ethical standards.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.

  • Coaching-Related Data: Goals, preferences, and other information voluntarily provided during coaching sessions.

  • Session Transcriptions & Notes: If a session is recorded or transcribed (via Otter.ai) for training, certification, or note-taking purposes, clients will be informed in advance.

  • Technical Information: IP addresses, browser type, and analytics data when visiting our website.

  • Storage & Processing Locations: Some data may reside in third-party platforms such as Google Workspace (Google Drive, Gmail, Calendar, Google Meet, etc.) for communication and scheduling purposes.

  • AI Processing: We may use AI tools (such as ChatGPT) to process anonymized coaching-related insights for business improvements, content development, or research purposes.

  • Payment Information: If applicable, for billing purposes (processed securely via third-party payment processors).

We do not collect sensitive personal data unless explicitly required and with your consent.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide coaching services and respond to inquiries.

  • To maintain accurate client records.

  • To improve our website, services, and client experience.

  • To analyze trends and insights using AI tools (such as ChatGPT), ensuring data is anonymized and cannot be linked to any individual.

  • To comply with legal and ethical obligations.

We will never sell or share your personal information for marketing purposes.

3. Confidentiality and Data Security

  • Coaching conversations and related information are treated as confidential.

  • Client information will not be shared without written consent, except:

    • When required by law, court order, or regulatory obligation.

    • If there is an imminent risk of harm to the client or others.

    • If disclosure is necessary to prevent illegal activity.

  • We use industry-standard security measures to protect client data, including secure storage within Google Workspace and Otter.ai for transcription services.

  • AI tools (such as ChatGPT) may be used to analyze anonymized insights, but no personally identifiable information will be included.

4. Use of Third-Party Tools & Data Locations

We may use the following third-party tools for coaching sessions, data processing, and storage:

  • Google Workspace (Google Drive, Gmail, Google Calendar, Google Meet, etc.) – Used for email communication, scheduling, and document storage.

  • Zoom or Google Meet – Used for virtual coaching sessions.

  • Otter.ai – Used for transcriptions and note-taking during coaching sessions (with client consent).

  • ChatGPT and Other AI Tools – Used for anonymized data processing, insights generation, and content creation.

  • Third-Party Payment Processors – Used for secure billing transactions.

Clients will be informed when these services are used, and data shared will be handled according to our confidentiality commitments.

5. Client Rights

You have the right to:

  • Access and review the personal data we hold about you.

  • Request corrections or updates to your information.

  • Withdraw consent for processing personal data (subject to legal requirements).

  • Request deletion of your data where applicable.

For any inquiries or requests regarding your data, please contact chris@edgeleadership.net.

6. Data Retention Policy

  • We retain client records for a minimum of [X] years unless requested for earlier deletion.

  • Digital and physical records are securely stored and disposed of when no longer needed.

  • Transcriptions stored in Otter.ai will be deleted upon request or within the standard retention period.

  • Anonymized data processed by AI tools will not contain personally identifiable information and will not be stored beyond its intended purpose.

7. Dispute Resolution

If you have any concerns regarding our privacy practices, we encourage you to contact us directly. If an issue cannot be resolved amicably, we may engage in mediation or arbitration before pursuing legal action.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

9. Contact Information

For questions about this Privacy Policy, please contact:

Edge Leadership Solutions
 Baltimore, MD
Email: chris@edgeleadership.net